Welcome to the Virtual Advisor Portal

This portal has been designed to provide a framework for continuing education and support by enabling hospice and palliative care providers to connect with experienced pediatric palliative care advisors when needed, regardless of where they are in the state. If you have a question, dilemma, situation or concern about the care of a pediatric patient and their family, the interdisciplinary team or legislative/policy issues that you think our advisors may help with, just ask.

About our Virtual Advisors

  • Our Virtual Advisors represent the full spectrum of disciplines and will be available to answer questions and/or refer you to appropriate resources.
  • Advisors will respond to questions within 24hours if received between the hours of 9:00am – 5:00pm Monday through Friday
  • Responses may include a notification of the receipt of the question with a time that a response or follow-up may occur

Please note, this platform is not to be used for emergency or time sensitive situations. If your situation is an emergency do not contact an advisor, seek help immediately.

How to use the Virtual Advisor Portal

  • Review the Medical, Legal and HIPPC disclaimers as they relate to the Virtual Advisor correspondence
  • Review the topic areas below to choose the Advisor that best fits your needs
  • Click on the Advisor icon for more information about that topic and to submit your question
  • If you do not receive a response within the timeframe specified, contact HPCANYS directly at (email address will be the same as the virtual advisor forms will go to)

Medical Disclaimer: All information provided on this site is intended for general information purposes only and is not to be used by individual patients or relied on for any diagnostic or treatment purposes. Neither HPCANYS nor any of its employees or volunteers is engaged in rendering surgical or medical advice or recommendations. If you need specific medical advice or counseling, you should contact a licensed practitioner or professional. While HPCANYS makes every effort to post accurate and reliable information, it does not guarantee or warrant that the information on this website is complete, accurate or up-to-date. HPCANYS expressly disclaims responsibility, and shall have no liability, for any damages, loss, injury suffered as a result of your reliance on the information contained on this site.

Legal Disclaimer: All information on this site is intended for general information purposes and does not constitute legal advice. Materials offered should not be used as a substitute for seeking professional legal advice. HPCANYS makes no representations or warranties, express or implied, with respect to the information provided on this website or on any third-party websites that may be accessed by a link from this website, including any representations or warranties as to the accuracy, completeness or timeliness of the information posted on this website. You should not act upon the information set forth on this website without first seeking professional counsel.

HIPAA Disclaimer: Most health care providers engage in standard electronic transactions, as defined under the 'Health Insurance Portability and Accountability Act of 1996’ and the regulations thereunder (collectively “HIPAA”) and, as such, as “Covered Entities” as defined by HIPAA. Covered Entities are required to comply with the HIPAA, including requirements to protect the privacy and security of “Protected Health Information,” as defined by HIPAA, under the HIPAA Privacy and Security Rules.

Hospice and Palliative Care Association of New York State (“HPCANYS”) is not a “Covered Entity” nor is it a “Business Associate” to Covered Entities, as such terms are defined by HIPAA. As such, HPCANYS is not required to nor does it comply with HIPAA.

The Virtual Advisor system is not encrypted or secure. As such, please do not send any individually identifiable health information to Virtual Advisors or otherwise through the Virtual Advisor system.